Return and Exchange

Return & Exchanges

If you are not satisfied with your purchase for any reason. Please read below our return & exchange policies before you return any item. You will also need to enclose the return form with the items you wish to return. This form can be downloaded by clicking on the link below:

Reverse Pick Up Policy

Our customers are valued not only at the time of sale but also through the subsequent stages of Returns & Refunds. Our policy is thoughtfully designed to ease up the process, save time and make you feel reassured about your order.

  • You can call us on +91 9985931288 or e-mail us at beulahjohn402@gmail.com within 10 days from the date of delivery.

  • Please mention your order number in the subject line to help us quickly process your returns/exchanges.

  • Please ensure that the returned merchandize is unused, unworn, unwashed, undamaged and is in a saleable condition.

  • We request you to maintain the original packaging of the items to be returned, including the Zibiah tags.

  • Please ensure that all the returned items are packed securely and safely to prevent any loss or damage during transit.

  • The items for reverse pick up will be picked up within 4 business days from the date of request.

  • After the receipt of item(s), your request for returns/exchanges would be processed.

  • In the case of returns, banks normally take 7-10 business days to process a refund once it has been initiated from our end.

  • In the case of exchanges, your new order will be dispatched to you within 3-5 business days after we receive the earlier shipment.

Note: - Some of the pin codes are not feasible for Reverse pick up, in such cases the customer will need to send it back to us.

Please note we do not offer reverse pick facility outside India.

For more details please call us on our customer care number (+91 9985931288) 

Return Policy

Zibiah reserves the right to reject returns from any particular customer, in case of frequent returns by such customer, which shall mean returns on more than 3 occasions in a financial year

Our shipments are carefully inspected before leaving our warehouse, but if you are not satisfied with your purchase, please follow the instructions below:

  • You can return/exchange in 30 days after date of delivery, But under the condition that Zibiah customer service is intimated within 10 days of delivery of the goods to your address

  • Zibiah will exchange the returned items free of cost or issue a refund for the cost of the goods to the credit/debit card used for online shopping.

  • Shipping charges will not be refunded and customers are required to pay for the shipping costs to return the goods to the applicable return address indicated on the Returns & Exchanges form if the pin code is out of pick up location

Claiming Refunds

For Credit Card/Debit Card/Net banking or Paypal Transactions:

As the charge on your credit card / account would have already been done online at the time you made the purchase and authorized the payment, we will provide a refund into the original mode of payment.

If applicable, refunds would be made for the cost of the goods to the credit /debit card used for online shopping. However, shipping charges would not be refunded except where Zibiah has erroneously sent you a wrong item / colour / size.

Refunds will only be done in the following cases:

  • Genuine sizing issues, only for unused garments with tags. Please review our size guides carefully before making your purchase.

  • Genuine quality issues.

  • Packages lost in transit.

  • In case Zibiah discovers any mispricing in its online catalogue and the price charged to you is higher than the actual price.

  • In case Zibiah discovers that a wrong item has been shipped to you.

  • In case the customer is not happy with the purchase and has returned the item/items to the address mentioned above. In such cases the filled return form should be included in the return shipment.